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Frequently Asked Questions

Facility/Amenities

Is WallyPark open 24 hours?

Yes, all WallyPark locations are always open and staffed 24 hours a day, seven days a week, 365 days a year.

How do I find out details regarding WallyPark locations and services for specific lots?

Click on the “Locations” tab in the top navigation to find your WallyPark location and scroll down to find lot services and amenities.

How far is WallyPark from the airport?

Each WallyPark location is close to its respective airport and offers complimentary shuttle service to and from the terminal. You’ll find helpful maps and information on each location page.

Does WallyPark offer covered parking?

Yes, some locations offer covered parking. Choose your location page from the top navigation to see if your WallyPark offers covered parking.

How can I get directions to WallyPark?

Choose your location page from the top navigation and scroll down to the “Directions” tab for a helpful map and a direct link you can click on for navigation. For mobile users, click the directions link to open your default map application.

Does every location have WallyGuard protective door pads installed between cars?

WallyGuard™ protective pads are offered at our Los Angeles Premier Garage and Seattle Premier Garage locations.

What types of specialty services are offered at WallyPark?

To discover the exact services and amenities offered at your desired location, please select your WallyPark from the “Locations” drop down menu and scroll down to see services.

Do you have a lost and found?

Yes. Please contact your location for inquiries. Find contact information on your location page.

Does WallyPark provide motorcycle parking and riding gear storage?

Unfortunately, WallyPark does not accommodate motorcycles or storage of riding gear at this time.

Are there any height or vehicle size restrictions?

Yes, there are height and size restrictions at some WallyPark locations—especially ones with covered parking and indoor garages. If your vehicle is oversized or has a trailer, we may or may not be able to accommodate you. To make sure, please select the WallyPark you need from our list of locations to call or contact us.

Does WallyPark allow “in/out” parking privileges within a day of parking?

No. Parking fees are calculated from the time your vehicle enters a WallyPark location and are due at the time your vehicle departs. If you made a reservation, the total for your stay is charged at the time the reservation was made. Any overages charges will be paid at the exit kiosk.

Are WallyPark locations equipped with Electric Vehicle charging stations?

Our Atlanta, Los Angeles Premier Garage, San Diego Garage and Seattle Premier Garage locations offer charging stations for electric vehicles.

What are your most current COVID-19 protocols?

At WallyPark, the safety and health of our customers and employees is our top priority and we maintain the highest standards of cleanliness and hygiene. Click here to view WallyPark’s Coronavirus (COVID-19) travel updates.

Payment / Calculation of Fees

What are WallyPark’s rates?

Our parking rates adjust often in order to offer you competitive daily rates. For current rates, please select your WallyPark location from the top navigation bar.

What forms of payment does WallyPark accept?

We accept all major credit cards at every WallyPark. Sorry, cash and checks are no longer accepted.

How are WallyPark’s fees calculated?

Taxes and/or fees may apply and vary by location. WallyPark’s rates and fees are charged on a daily basis. When your travel goes into the next day, you are charged another full day. Your credit card will be charged in full when you confirm your reservation. You can also see all taxes and fees by doing a parking quote.

Shuttle Service

How often do WallyPark shuttles run?

WallyPark shuttles continuously loop from the terminals to the lot.

At our ATL location, the current shuttle schedule to and from the International Terminal is 7:30 AM to 8:30 PM. If guests are returning after 8:30 PM they will take the complimentary airport shuttle from the International Terminal to connect with the WallyPark shuttle at the Domestic Terminal.

For JAXPORT cruise parking, estimated drop-off times are 11:00 AM, 12:00 PM, 1:00 PM, 2:00 PM and estimated pick-up times are 8:45 AM, 9:45 AM, 10:45 AM.

MCO New Terminal C: Opened on 9/20/22, the new 15-gate terminal services international and domestic flights. Amenities include new concessions, a nursing station and dog relief area, plus a brand-new Walt Disney World store. Features include automated TSA checkpoint and facial recognition at gates to help improve your travel experience. WallyPark shuttles will continue to service all terminals including the new terminal C. Currently, shuttles are picking up and dropping off WallyPark customers only, not rental car customers.

How much time will I need to check-in at WallyPark before heading to the airport?

Please allow 10–15 minutes to enter the lot, park and get picked up by our shuttles. The shuttle drive time to the terminal will vary by location.

Will the WallyPark shuttle driver assist me with my luggage?

Yes, your shuttle driver will gladly assist you with loading luggage on and off the shuttle.

Will the Shuttle driver pick me up at my vehicle or in a designated pick-up area?

In each WallyPark location, shuttles will pick you up at a designated pick-up area. At self-park locations, the shuttle will pick you up near your vehicle.

For LAX Customers ONLY:

LAX Airport terminal map

(LAX MAP) Upon returning to LAX, pickup your baggage then proceed to the RED “Hotel & Private Parking Shuttles” sign located curbside outside of tickets on the departure/upper level.

Is there a restriction on the size or weight of my luggage?

There is no restriction on the weight of your luggage. However, for safety reasons, we ask that you assist the driver with luggage that exceeds 25 pounds.

Is the shuttle service complimentary?

Yes, the WallyPark shuttle service is complimentary for any customers parking in any of our locations.

Do you have shuttles with wheelchair lifts?

Yes, we can accommodate wheelchairs on some of our shuttles. Please call your WallyPark location prior to arrival to inquire about wheelchair lifts.

Will I need to bring a car seat for my child?

No, WallyPark shuttles are exempt from seat belt and car seat laws.

Where/how do I catch your shuttle when returning from my trip?

WallyPark shuttles loop from the terminals to the lots. When you return from your trip, you’ll see our shuttles in the ground transportation area. If you see a shuttle, please wave at the driver to let them know you are a customer. Let us know you are ready for pick-up by texting us via the WallyPark Mobile app in the “Shuttle Pick-Up” tab.

WallyClub Frequent Parker Program / Membership

What are the benefits of joining WallyClub?

All of the benefits of joining WallyClub are listed on the WallyClub section of our website.

How can I join your WallyClub Program?

Click here to easily register online or download the WallyPark Mobile App.

How do I earn and redeem points for free parking?

For every dollar you spend on parking, you earn one point. 10 points is worth $1 of parking that you can redeem on a future reservation in app or online toward free parking.

I did a drive-up stay instead of making an online reservation. How can I add the transaction to my WallyClub account so that I can earn loyalty points for the stay?

Please complete the form on our Contact Us page and a customer service representative will manually add your points to your WallyClub account.

I cannot access my WallyClub account, how can I reset my password?

Click here to reset your password. If a WallyClub account exists, a password reset email will be sent to the email address you entered. If you need to change the email address on file, please contact your location directly or email us.

How can I get a duplicate receipt?

If you made a reservation, you can access your receipt at any time by logging into your WallyClub account or using the mobile app.

Discount Programs

Do you have a discount program in place for Travel Agents?

No, we have discontinued our Travel Agent program.

Do you have a corporate discount program?

Yes, click here to contact a member of our corporate sales team by filling out the form.

AAA

Use promo code AAA15 (AAA20 for SEA) in the promo code field while making a reservation to receive your AAA discount. Receive a 15% discount on parking and 20% in Seattle. You will need to still show your AAA card to the cashier upon checkout to validate your AAA membership. AAA discount does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Senior Citizens

Use promo code SENIOR15 in the promo code field while making a reservation to receive your senior discount. You will need to still show a valid ID to the cashier upon checkout to validate eligibility for the senior discount. You must be 65 years of age or older to receive the 15% senior discount. The senior discount does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Military Discounts

To receive your military discount, please contact us so we can connect the 25% military discount to your online WallyClub account. You will need to provide a valid active or veteran military ID to our customer service team to prove eligibility. Once we have connected your discount to your account, all reservations made online or with the WallyPark app will reflect the discounted rate automatically. Our military discount does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking. It also cannot be used for drive-up stays.

Government Discounts

To receive your government employee discount, please contact us so we can connect the 25% discount to your online WallyClub account. You will need to provide a valid government ID/badge to our customer service team to prove eligibility. Once we have connected your discount to your account, all reservations made online or with the WallyPark app will reflect the discounted rate automatically. Our government employee discount does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking. It also cannot be used for drive-up stays.

Mobile App Questions

Where do I download the app?

Download iOS here and/or Android here. For more information on our app and any new updates, check out our Mobile App page here.

Do I need an online WallyClub account to use the WallyPark Mobile App?

Yes. If you only have a physical WallyClub card, you will need to sign up for an online WallyClub account to use the mobile app and the benefits of WallyClub.

How do I create a WallyClub account?

Either online here or via the mobile app. Our customer service team can also help you set up your free account.

I forgot my password. How do I retrieve it?

Simply open the app, tap “Forgot Password?” on the login screen and enter your user email address. If there is an account associated to the email you entered, you will receive and email shortly with directions on how to reset your password. Due to privacy laws, WallyPark cannot look up or see your account password.

What is the difference between online, promo and corporate rates?

The default online rate shown in red is our normal website daily parking rate. If you apply a promo code, the rates will turn teal and are now shown with the calculated discount and specified as a promo rate. Your negotiated corporate rate is shown in dark blue, but only if your profile is connected to your employer’s corporate discounted rate. Please note: corporate customers cannot use additional promo codes on their already discounted rates.

How do I apply a promo code to my reservation?

Once you have selected your parking type, simply tap on “Apply Promo” instead of continuing. You can either manually enter in a promo code or if you are opted in to receive marketing email offers, any current offer will be listed for you to select. Once you have applied your promo code, you will see the rates calculated with your discount and change to a teal promo rate.

How do I add additional car services to my reservation?

Car care services are currently only offered with valet parking at WallyPark LAX Premier Garage but cannot be added to a reservation. Please request services when you arrive.

How do I pay for my pre-paid reservation on the app?

At this time, you must save a credit card to your profile to pay for a reservation using the app. When you save a card, you will see a $1.00 charge pending on your billing register ONLY for the purpose of verifying your credit card. This charge will be removed within 7-10 business days. During check-out, you need to select a saved card to use for payment. You can save up to three credit cards in your profile.

What is your pre-paid cancellation policy I must agree to before checking out?

You may cancel your pre-paid reservation up to four (4) hours BEFORE your reservation starts. You cannot be credited for days unused and you cannot get a refund on reservations that have already started.

How do I get picked up?

Text for pickup in the app by selecting “Tap for Shuttle Pick-up” in the “Shuttle Pick-up” tab, which will auto-fill our text number on your mobile device’s default messaging app.

How do I view shuttle pick-up locations at my terminal?

Tap on the “Shuttle Pick-up” tab on the main navigation of the app. The app will automatically load the airport nearest to you that we service. However, you can change the airport location on the top of the screen at any time. Pick-up locations are designated by the dark gray pindrop icons. You will see shuttles moving in real time between the pickup area and the WallyPark lot.

How do I get to your pick-up location(s)?

On the “Shuttle Pick-up” tab, select “Tap for Directions to Shuttle Pick-up Location” near the top of the screen. For some locations, you may need to select which lot you parked in. A dropdown will appear with walking directions to the shuttle pick-up area when you return to the airport.

How do I redeem my WallyClub points?

Tap on the “WallyClub” tab at the bottom of your app screen to show your point balance, point history and a “Redeem Now” button. You can also redeem your WallyClub points through checkout. You may only use as many points as needed to cover your sub-total. Any applicable taxes and fees cannot be paid with loyalty points.

How can I edit my profile information?

Tap on the “Menu” tab on the lower right corner of your screen. On top, select “View Profile” to view and edit your information.

How do I add my employer’s corporate discounted rate to my profile?

Upon sign up or while editing you profile, simply enter your work email address into the work email field. If your work email domain matches an employer in our system, your corporate discount will automatically be applied to your profile. If your email domain does not match, delete your work email out of the field to continue and reach out to customer service. If you have a domain match, you may need to log out and log back into the app or tap the “Refresh Profile” button to see your employer listed on your profile. If your employer is interested in becoming a corporate partner, please fill out the form here and one of our corporate account managers will reach out.

How do I edit or cancel a reservation?

Tap on the “Menu” tab on the lower right corner of your screen and select “Manage Reservations” to see your reservation history. Simply tap on the reservation you wish to edit or cancel and follow the on-screen instructions, which must be done within four (4) hours of your reservation start time. Reservation modifications are treated as a cancellation of the original reservation and the creation of a new one. Funds will be credited back to your card within 7-10 business days depending on your financial institution.

How can I contact WallyPark while using the app?

Tap on the “Menu” tab on the lower right corner of your screen and select “Contact Us”. Here, you will be re-directed to our website to fill out our contact form to our Customer Service department. Or, you can tap on the “Phone Number” tab to pull up each WallyPark location’s phone number. Tap the phone icon next to the location you are trying to contact to open the click-to-call feature.

How can I get directions to my WallyPark location?

Use the “Location” drop down menu in the top navigation to find your WallyPark. Your location page will have parking options, current rates and a directions link that will open your device’s default map application.

Prepaid Reservation Questions

(Services and procedures may vary by WallyPark location)

Once I have made a reservation, how do I enter and exit the lot?

With our upgraded parking equipment we are now ticketless. You can scan in and out of the lot with your reservation QR code found in your mobile app or on your email confirmation. If you have any problems, push the help button on the kiosk and someone will assist you.

Do I need to bring a printed copy of my Reservation?

At this time, it is preferred you present your printed reservation to the cashier upon checkout. Whether you made a reservation on the WallyClub app, WallyPark.com or one of our third-party partners, such as Park’N Fly, cheapairportparking.com, Park Ride Fly USA, Way.com, Global Airport Parking, AirportParkingReservations.com/Best Parking, GreenBee Parking, Spot Hero, Simple Airport Parking, AboutAirportParking.com, LAX Park, One Stop Parking, Premier Parking Ventures, Orbitz, or Expedia; a reservation must always be presented to show proof of purchase. The process will be to pull a ticket from the entry column when you enter and hand the ticket to the cashier upon checkout along with your reservation number to exit.

How do I modify or cancel my reservation?

Your reservation number is located in your confirmation email or mobile app. Modifications and cancellations can be made within four (4) hours of your reservation date/time start. No refund will be issued for modifications or cancellations after this deadline. To modify or cancel a reservation, please go to our website and click the hamburger menu. Click the “Modify/Cancel Reservation” link in the menu and follow the steps. You can also login to our website or the mobile app to modify/cancel there.

I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?

No refund will be issued for unused days. You will need to modify your reservation at least four (4) hours before the start time. If there was an emergency, please contact customer service.

I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?

If you have an overstay on a reservation that has already been paid, the exit kiosk will calculate your additional stay at posted rates. Follow on-screen instructions to pay your overage at the exit kiosk.

Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?

If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over times the hourly rate would exceed the daily rate, you are charged the daily rate.

Do I need to contact WallyPark or the lot at which I will be parking to confirm my booking?

No, your stay is confirmed with WallyPark and the lot when you make your reservation, and you will receive a confirmation email.

When will I receive my confirmation?

You receive your confirmation two ways. At the end of the booking process a confirmation screen will display showing your booking details that you may print. You will also receive an email confirmation shortly.

Why do I have to provide my email address?

Your confirmation will be sent to the email address provided. We also use your email address to look up your reservation details if you misplace your confirmation number.

I don’t have an email address. Can I still make a reservation?

No. An email address is required to make a reservation. If you don’t have an email address, we offer drive-up stays but spaces are not guaranteed.

For how many days can I make my reservation?

We do not have a limit on the number of days you can make in a reservation. As indicated below, if you will be parking for over thirty days, please notify the lot staff when you arrive.

Is there a maximum number of days I can stay?

No, however if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot management may be towed at the owner’s expense.

When is my credit card billed for my reservation?

Your credit card is charged in full when you make your reservation.

Is my credit card information secure?

Yes, our website and mobile applications are secure to ensure your credit card information is safe. We only store credit card information if you save a card to your WallyClub profile.

I was charged twice after exiting the parking facility. How do I get a refund?

To arrange a refund, please reach out to customer service via the Contact Us form.

When should I expect to receive my refund?

It will usually take 7-10 business days depending on the processing time of your credit card provider.

You can charge my account instantly. Why should it take longer to credit my account?

This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is the case with all credit card refunds throughout the industry.

Can I pay with cash or a check when booking my airport parking online?

All major credit cards are accepted when booking online. We cannot accept cash or a check.

I have made my reservation and want to use a coupon when I return from my trip. Is this possible?

No, the rate you have secured when making your reservation does not allow you to use a coupon. Coupons and discounts can only be used when you drive up without a reservation or redeemed online when initially making your reservation.

How do I make a reservation if I purchased a Groupon?

When you purchased your Groupon, there should have been a reservation link on the voucher where you can make a reservation that will take your Groupon days into account before giving you your total. Click here, and select the city for which you purchased a Groupon. You will need to present and give your Groupon vouchers to the cashier upon checkout as proof of purchase.

Why can’t I see the parking option that I am looking for? It was there last week.

Each parking option has a limited number of reserved parking spaces. Sold-out spaces are removed from the reservation process.

I have lost my confirmation. How do I get a copy?

If you want another copy of your confirmation, use the app or sign into your account online to find your reservation under your reservation history and click the “Resend Confirmation Email” button.

WallyClub Loyalty Program Questions

How do I become a WallyClub member?

Click here to enroll online in the WallyClub Program or sign up easily on our mobile app.

How do I redeem my WallyClub points?

On your reservation payment page, simply choose the dollar amount you wish to use from the dropdown. Your point value will automatically applied in the price summary. For every dollar spent on parking, you earn one (1) point. Ten (10) points equal $1.00 for redemption toward parking. You can view and redeem your points in the WallyPark App or your online account.

Do all WallyPark lots participate in the WallyClub Loyalty program?

All company-owned or operated lots participate in the WallyClub Loyalty Program. Network Affiliates are independent businesses and do not participate in the program and trips booked through them do not earn you points towards free days.

I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my email. What do I do?

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders for an email from “[email protected]” or contact Customer Service to reset your password.

Can I link my AAA card, Senior Discount or military discount to my WallyClub Profile?

AAA
You are unable to link your AAA discount to your profile, however, use promo code AAA15 (AAA20 for SEA) while making a reservation to receive a 15% discount and 20% in SEA. You will need to show your AAA card at the exit kiosk. Does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Senior Citizens
You are unable to link your Senior discount to your profile, however, use promo code SENIOR15 while making a reservation to receive a 15% discount. You will need to show a valid driver’s license at the exit kiosk. You must be 65 years of age or older to receive the 15% senior discount. Does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Military Discounts

You are unable to link your Military discount to your profile, however, use promo code MIL25 while making a reservation to receive a 25% discount. You will need to show your Military ID at the exit kiosk. Does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Government Employees

You are unable to link your Government discount to your profile, however, use promo code GOV25 while making a reservation to receive a 25% discount. You will need to show your Government ID at the exit kiosk. Does not apply at LAX Express, Seattle Outdoor Lot or Jacksonville Cruise parking.

Do my loyalty points expire?

No, at this time, loyalty points do not expire.

If I make a reservation with a third party, can I receive points?

The WallyClub loyalty program is only available when you book directly on WallyPark.com, on our mobile app, or on drive-up. Third-party reservations do not accrue loyalty points.

I work for a company that participates in your Corporate Discount Program. How do I tie my corporate discount to my WallyClub Profile if I am already a member?

To add your employer, edit your profile and enter your work email address into the work email field. If your work email domain matches an employer in our system, your corporate discount will automatically be applied to your profile. If your email domain does not match, delete your work email out of the field to continue and reach out to customer service. If your employer is interested in becoming a corporate partner, please fill out the form here and one of our corporate account managers will reach out.

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