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FAQ

FAQ

Facility / Amenities

Is WallyPark open 24 hours?

Yes, WallyPark facilities are always open and staffed 24 hours a day, seven days a week.

How do I find out details regarding WallyPark locations and services for specific lots?

All the information you can ever want about WallyPark including contact info, addresses, maps, directions, and details about specialty services available at each of our locations can be found on our home page or on the top navigation bar.

How far is WallyPark from the airport?

Every WallyPark is close to the airport and offers fast shuttle service. Please select the WallyPark you need from the list of locations. You’ll find the location’s detailed information and helpful maps.

Does WallyPark offer covered parking?

Procedures and services, like covered parking, may be different at some WallyPark facilities. To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

How can I get directions to WallyPark?

Getting to WallyPark is easy. Please select a WallyPark from our list of locations on the top navigation bar. You’ll find your location’s detailed information and helpful maps there.

Does every location have WallyGuard protective door pads installed between cars?

Some procedures and services, like WallyGuard protective pads, may be different at WallyPark facilities. To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

What types of specialty services are offered at WallyPark?

To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar. For a comprehensive list of services, please visit our Services page.

Do you have a lost and found?

Yes, we do store misplaced items. Contact the location to check our inventory of lost items by selecting the city in the locations dropdown menu from our top navigation.

Does WallyPark provide motorcycle parking and riding gear storage?

Unfortunately, WallyPark does not accommodate motorcycles or storage of riding gear at this time.

Are there any height or vehicle size restrictions?

Yes, there are height and size restrictions at some WallyPark locations—especially ones with covered parking and indoor garages. If your vehicle is oversized or has a trailer, we may or may not be able to accommodate you. To make sure, please select the WallyPark you need from our list of locations to call or email us.

Does WallyPark allow “in/out” parking privileges within a day of parking?

No, parking fees are calculated from the time your vehicle enters a WallyPark and are due at the time your vehicle departs. If you made a reservation, the total for your stay is charged at the time the reservation was made.

Are WallyPark facilities equipped with Electric Vehicle charging stations?

Many WallyPark locations do offer recharging stations for vehicles that can be plugged into a standard wall socket. To discover the exact services, like Electric Vehicle charging, offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

Payment / Calculation of Fees

What are WallyPark’s rates?

Our parking rates adjust often in order to offer you the lowest rates. To discover the current rates for parking and other services, please select the WallyPark you need from our list of locations from the top navigation bar. Reserve online for our lowest rates available!

What forms of payment does WallyPark accept?

We accept all major credit cards and cash at every WallyPark.

How are WallyPark’s fees calculated?

WallyPark’s fees are charged on a Per Day basis. To discover the current rates for parking and other services, please select the WallyPark you need from our list of Locations. Reserve online for the lowest rates available!

Are there any taxes and/or fees in addition to the parking fees?

Yes, in some cases, state, city, and airport fees may be applicable. For more information about taxes and fees, please select the WallyPark you need from our list of locations to call or email us.

Who should I contact if I believe there is an error in processing my parking charges?

Please select the WallyPark you need from our list of locations to call or email us.

Shuttle Service

How often do WallyPark shuttles run?

WallyPark shuttles continuously loop from the terminals to the lot.

How much time will I need to check-in at WallyPark before heading to the airport?

Please allow 10–15 minutes to be checked-in at WallyPark.

Will the WallyPark shuttle driver assist me with my luggage?

Yes, your shuttle driver will gladly assist you with loading luggage on and off the shuttle.

Will the Shuttle Park driver pick me up at my vehicle or in a designated pick up area?

In each WallyPark location, shuttles are dispatched to pick you up at a designated pick up area. At Valet Only and Self Park Only facilities, the shuttle will pick you up near your vehicle.

For LAX Customers ONLY:

As of Tuesday, October 29, 2019, LAWA Ground Transportation has moved WallyPark’s shuttle drop-off and pickup areas from the arrival (lower) level to the departure level (upper level) at LAX. Upon returning to LAX, pickup your baggage then proceed to the RED “Hotel & Private Parking Shuttles” sign located curbside outside of tickets on the departure/upper level.

LAX pickup drop-off upper level

Hotel & Private Parking Shuttle Sign
For Atlanta International Terminal Users ONLY:

  • Beginning April 2, 2017, WallyPark shuttles will be continuously running on the hour and half hour.

Is the shuttle service complimentary?

Yes, the WallyPark shuttle service is complimentary for any customers parking in any of our facilities.

Is there a restriction on the size or weight of my luggage?

There is no restriction on the weight of your luggage. However, for safety reasons, we ask that you assist the driver with luggage that exceeds 25 pounds.

Do you have shuttles with wheelchair lifts?

Yes, we can accommodate wheelchairs on some of our shuttles. Please select the WallyPark you need from our list of locations to call or email us prior to your arrival to minimize your wait.

Will I need to bring a car seat for my child?

No, WallyPark shuttles are exempt from seat belt and car seat laws.

Where/how do I catch your shuttle when returning from my trip?

WallyPark shuttles depart our facilities and continuously loop from the terminals to the lot. So when you return from your trip, you’ll find WallyPark shuttles running in the ground transportation area of the airport. Please pay close attention to board the proper shuttle to avoid any delays in returning to your WallyPark facility.

WallyClub Frequent Parker Program / Membership

What are the benefits of joining WallyClub?

All of the benefits of joining WallyClub are listed on the WallyClub section of our website.

How can I join your WallyClub Program?

Click here to easily register online with our WallyClub Frequent Parker Program.

I am a WallyClub member, where can I get more express check-in forms?

Click here to get more express check-in forms.

How do I update my credit card on file for express Check-Out?

Click here to login and update your credit card information easily online.

How do I earn and redeem points for free parking?

Click here to find out on how to earn and redeem points for free parking.

I forgot my WallyClub card on a recent stay. How can I add the transaction to my WallyClub account so that I can earn points for the stay?

Click here to add a recent transaction to your WallyClub account.

I cannot access my WallyClub account, how can I reset my log in information?

It’s easy to reset your login information. Follow the reset instructions listed as prompted through this link here. Password resets are sent to the email address you used when you registered your WallyClub account. If you need to change the email address on file, please contact your location directly or email our customer service using the Email Us link in the footer.

How can I get a duplicate receipt?

If you are a WallyClub member, you can access your WallyClub profile here and print duplicate receipts.

Discount Programs

Do you have a discount program in place for Travel Agents?

Yes, please click here to contact a member of our sales and marketing team.

Do you have a corporate discount program?

Yes, click here to contact a member of our sales and marketing team.

AAA

You are unable to link an AAA membership to your account at this time, but the promo code AAA15 (AAA20 for SEA) may be entered into the promo code field while making a reservation to receive your AAA discount. Enter promo code to receive a 15% discount and 20% in SEA. You will need to still show your AAA card to the cashier upon checkout to validate your AAA membership. AAA discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Senior Citizens

You are unable to link a Senior Citizen discount to your account at this time, but the promo code SENIOR15 may be entered into the promo code field while making a reservation to receive your senior discount. You will need to still show a valid driver’s license to the cashier upon checkout to validate eligibility for the senior discount. You must be 65 years of age or older to receive the 15% senior discount. The senior discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Military Discounts

To receive your military discount, please click here to make a reservation. You will need to still show a valid active or veteran military ID to the cashier upon checkout to prove eligibility of the military discount. Our military discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Government Discounts

To receive your government discount, please click here to make a reservation. You will need to still show a valid government ID/badge to the cashier upon checkout to prove eligibility of the government discount. Our government discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Mobile App Questions

Where do I download the app?

Click here for the iOS download link and click here for Android devices. For more information on our app and any new updates, check out our Mobile App page here.

Do I need an online WallyClub account to use the WallyPark Mobile App?

At this time, yes. Most of the features use your profile info to guide your experience. If you only have a physical WallyClub card, you will need to sign up for an online WallyClub account as well. Currently, only the online WallyClub accounts will render loyalty points until later in 2019 when both systems are integrated.

How do I create a WallyClub account?

Either online here or via the mobile app. Our customer service team can also help you set one up. Accounts are 100% free.

I forgot my password. How do I retrieve it?

Simply open the app, tap “Forgot Password?” and enter your user email address. If there is an account associated to the email you entered, you will receive and email shortly with directions on how to reset your password. Due to privacy laws, WallyPark cannot look up or see your account password.

What is the difference between online, promo and corporate rates?

The default online rate shown in red is our normal website daily parking rate. If you apply a promo code, the rates will turn teal and are now shown with the calculated discount and specified as a promo rate. Your negotiated corporate rate is shown in dark blue, but only if your profile is connected to your employer’s corporate discounted rate. Fill out the form here to see if your company has a negotiated corporate rate.

How do I apply a promo code to my reservation?

Once you have selected your parking type, simply tap on “Apply Promo” instead of continuing. You can either manually enter in a promo code or if you are opted in to receive marketing email offers, any current email offer will be listed for you to select. Once you have applied your promo code, you will see the rates calculated with your discount and now appearing in teal.

How do I order additional car services to my reservation?

If your WallyPark location offers additional car services such as car washes, you must park valet and you can request that service with the valet attendant at check-in.

How do I pay for my pre-paid reservation on the app?

At this time, you must save a card to your profile to pay for a reservation using the app. When you save a card, you will see a $1.00 charge pending on your billing register ONLY for the purpose of verifying your credit card. This charge will be removed within 7-10 business days.

What is your pre-paid cancellation policy I must agree to before checking out?

You may cancel your pre-paid reservation and get a full refund at any time BEFORE your reservation starts. You can cancel as close as the minute before your check-in time. However, you cannot be credited for days unused and you cannot get a refund on reservations that have already started.

How do I view shuttle locations for pickup and drop off?

Tap on the “View Shuttles” tab on the main navigation of the app. The app will automatically load the airport nearest to you that we service. However, you can change the airport location on the top of the screen at any time. You will see shuttles moving in real time between the pickup area and the WallyPark lot.

How do I get picked up?

Our drivers continuously circle between the airport and the WallyPark lot but if you wish to text for pickup, you can do so in the app on the “View Shuttles” screen by selecting “Tap for Shuttle Pickup”, which will auto-fill our text number on your mobile device’s default messaging app. If your lot offers both self-park and valet, you will be asked to select which service you chose.

Where do I find your pickup location(s)?

On the “View Shuttles” tab, select “Tap for Directions to Shuttle Pickup Location” near the top of the screen. For some locations, you may need to select which lot you parked in. A dropdown will appear with walking directions to the shuttle pickup area when you return to the airport.

How do I redeem my WallyClub points?

Tap on the “WallyClub” tab at the bottom of your app screen to show your point balance, point history and a “Redeem Now” button. You can also redeem your WallyClub points through checkout. You may only use as many points as needed to cover your sub-total. Taxes, fees and ancillary services cannot be paid with loyalty points.

How can I edit my profile information?

Tap on the “Menu” tab on the lower right corner of your screen. On top, select “View Profile” to see and edit your information.

How do I add my employer’s corporate discounted rate to my profile?

For your account to be connected automatically, you must have access to your work email address to verify your employment. Upon sign up or while editing you profile, simply enter your work email address into the work email field. If we find a company match, you will receive an email with a verification link. Once you verify your work email address, you must log out and log back into the app to see your corporate rates displayed. If you do not receive a verification email, please fill out the form here and one of our corporate account managers can manually add it to your profile.

How do I edit or cancel a reservation?

Tap on the “Menu” tab on the lower right corner of your screen and select “Manage Reservations” to see your reservation history. Simply tap on the reservation you wish to edit or cancel and follow the on-screen instructions. Funds will be credited back to your card within 7-10 business days depending on your financial institution.

How can I get directions to my WallyPark location?

Tap on the “Menu” tab on the lower right corner of your screen and select “Find a WallyPark” to find your WallyPark location. Here, you will find parking options, current rates, available services (if any) and a tap for directions link.

How can I contact WallyPark while using the app?

Tap on the “Menu” tab on the lower right corner of your screen and select “Contact Us”. Here, you can fill out the pre-populated contact form to send an email to our Customer Service department. Or, you can tap on the “Phone Number” tab to pull up each WallyPark location’s phone number. Tap the phone icon next to the location you are trying to contact to open the click-to-call feature.

Prepaid Reservation Questions

(The services and procedures may vary by WallyPark location)

Once I have made a reservation, how do I enter and exit the lot?

  • Please pull a ticket for the entry column to enter the lot and hand the ticket to the cashier when you checkout to exit. You must present your reservation to the cashier at this time to not be charged for your stay.
  • Please note that if you are using any promotion such as 1 free day, 10% off, military, senior, AAA, etc during your stay, you’ll need to present your coupon, email, membership card, ID or valid proof of a discount when you exit.

Do I need to bring a copy of my Reservation voucher?

Yes at this time you must always present your reservation to the cashier upon checkout. Whether you made a reservation on wallypark.com or one of our third-party partners, such as Park’N Fly, cheapairportparking.com, Park Ride Fly USA, Way.com, Global Airport Parking, AirportParkingReservations.com/Best Parking, GreenBee Parking, Spot Hero, Simple Airport Parking, AboutAirportParking.com, LAX Park, One Stop Parking, Premier Parking Ventures, Orbitz, or Expedia; a reservation must always be presented to show proof of purchase. The process will be to pull a ticket from the entry column when you enter and hand the ticket to the cashier upon checkout along with your reservation number to exit.

How do I modify or cancel my booking?

Your confirmation is located in your confirmation email. Modifications and cancellations can be made up to 1-2 hours in advance. To modify a reservation, please go to our website prior to the start of your reservation, there will be a link in the bottom right-hand corner of the reservation box that says modify/cancel reservation. Click that link and follow the steps. Reservations cannot be modified or canceled after the scheduled reservation time and no refund will be issued.

I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?

No refund will be issued for unused days. You can modify or cancel your reservation up to a minute before the start time of your reservation. To modify a reservation, please go to our website prior to the start of your reservation, there will be a link in the bottom right-hand corner that says modify/cancel reservation. Click that link and follow the steps. Reservations cannot be modified or canceled after the scheduled reservation time and no refund will be issued. If there was an emergency, please reach out directly to the location at which you parked.

I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?

If you have an overstay on a reservation that has already been paid, you will be asked to pay the additional amount at time of check out. Please hand the cashier your ticket at check out. A reservation must be presented to the cashier to determine the difference owed.

Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?

If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over times the hourly rate would exceed the daily rate, you are charged the daily rate.

Do I need to contact WallyPark or the facility at which I will be parking to confirm my booking?

No, your booking is confirmed with WallyPark and the facility at the time of purchase, and you will receive a confirmation e-mail.

When will I receive my confirmation?

You receive your confirmation two ways. At the end of the booking process a confirmation screen will display showing your booking details that you may print. You will also receive an e-mail confirmation within 24 hours.

Why do I have to provide my e-mail address?

Your confirmation will be sent to the e-mail address provided.

I don’t have an e-mail address. Can I still make a booking?

An email address is required to make an online reservation. First & Last Name, email address and phone number are the required fields that have to be entered in order to make an online reservation. Call your local WallyPark to make a reservation over the phone versus online if you do not have an email address.

For how many days can I make my booking?

We do not have a limit on the number of days you can make in a reservation. As indicated below, if you will be parking for over thirty day, please notify the lot staff when you arrive.

Is there a maximum number of days I can stay?

No, however if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot management may be towed at the owner’s expense.

When is my credit card billed for my booking?

Your credit card is charged in full at the time that you make your reservation.

Is my credit card information secure?

Yes, your credit card information is secure, we do not store your credit card information.

I don’t want to use my credit card over the internet. How can I book my parking?

You can call the facility at which you would like to park and one of our representatives will be happy to complete your booking over the phone.

I was charged twice after exiting the parking facility. How do I get a refund?

To arrange a refund, please call or email the facility at which you parked. To find the direct phone number, go to wallypark.com and select the location at which you parked in the Locations dropdown. Scroll to the bottom of that page to find the contact information.

When should I expect to receive my refund?

It will usually take seven business days depending on the processing time of your credit card provider.

You can charge my account instantly. Why should it take longer to credit my account?

This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is the case with all cred card refunds throughout the industry.

Can I pay with cash or a check when booking my airport parking online?

All major credit cards are accepted when booking online. We cannot accept cash or a check.

I have made my booking and want to use a coupon when I return from my trip. Is this possible?

No, the rate you have secured when making your booking does not allow you to use a coupon. Coupons & discounts can only be used when you drive up without a reservation or would have needed to be redeemed online when initially making your reservation.

How do I make a reservation if I purchased a Groupon?

When you purchased your Groupon, there should have been a reservation link on the voucher where you can make a reservation that will take your Groupon days into account before giving you your total. Click, here, and select the city for which you purchased a groupon. You will need to present and give your Groupon vouchers to the cashier upon checkout as proof of purchase.

Why can’t I see the parking option that I am looking for? It was there last week.

Each parking facility has a limited number of reserved parking spaces. When these are sold out it is removed from the available choices for reservations.

I have lost my confirmation. How do I get a copy?

If you want another copy of your confirmation, you can check your e-mail for the e-mail you were sent when you completed your booking and print it out. You can also sign into your account and look up your reservation under your reservation history tab, or you can call the facility at which you made the reservation and one of our representatives will be happy to find your booking.

I am unable to print my confirmation. What do I do?

If you are unable to print your reservation at home, most of our facilities have a computer center where you can print your reservation. You may also show the reservation on your phone to the cashier upon checkout along with the proof of discount if you applied any promotions.

Frequent Parker Program Questions

How do I become a Frequent Parker Program member?

Click here to enroll online in the Frequent Parker Program or the next time you’re at a participating lot ask the cashier to enroll you in the Frequent Parker Program. When enrolling online, you should receive your Frequent Parker Program loyalty number immediately. You will not be issued a tangible loyalty card if enrolled online. If you have a tangible Frequent Parker Program card that has not yet been registered, please visit https://www.wallypark.com/wally-club/ to activate your card.

If you already have an active Frequent Parker Program card in hand, please visit https://www.wallypark.com/wally-club/ to re-activate your card with our new loyalty program.

How do I use my WallyClub program?

Visit the WallyClub, page for more detailed information on how to use and redeem your points! Simply choose the dollar amount you wish to use from the Redeem dropdown and click apply. You will get confirmation your points were applied to your stay and you should see that reflected in your order summary to the right. For every dollar spent, you earn 1 point. 10 points equals $1.00 for redemption. You can track your progress and redeem awards in the WallyPark App or your online account.

Apply Wallyclub points

How do I redeem my Free Days?

Your free days will be available within your online account. You will only be able to redeem points online through your WallyClub account. For every dollar spent, you earn 1 point. 10 points equals $1.00 for redemption.

I forgot to use my Frequent Parker Program card on my last stay. Can I get credit for that stay?

Yes. For any missed qualifying stays, login to your online account and enter your receipt information. Your stay will be automatically added to your account.

When will I receive my free days earned?

Free days are earned in real time and are available for your use instantaneously.

Do all WallyPark lots participate in the Frequent Parker Program program?

All company-owned or operated lots participate in the Frequent Parker Program. Network Affiliates are independent businesses and do not participate in the WallyPark program and trips booked through them do not earn you points towards free days for the WallyPark program.

I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my email. What do I do?

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders for the email or call the facility you use and they will be able to reset your password.

How do I order a replacement card if mine is lost or stolen?

Since the Frequent Parker Program is virtual, you should not need a replacement card. You will simply just need to know your loyalty number for processing at checkout. If you do not remember your loyalty number, contact the general manager of your chosen facility and they should be able to look your information up to provide you the details you need. If you would like a new tangible Frequent Parker Program card, you will need to reach out to the general manger of your chosen facility and we will issue you a new card.

Can I link my AAA card, Senior Discount or military discount to my Frequent Parker Program card?

AAA
You are unable to link an AAA membership to your account at this time, but the promo code AAA15 (AAA20 for SEA) may be entered into the promo code field while making a reservation to receive your AAA discount. Enter promo code to receive a 15% discount and 20% in SEA. You will need to still show your AAA card to the cashier upon checkout to validate your AAA membership. AAA discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Senior Citizens
You are unable to link a Senior Citizen discount to your account at this time, but the promo code SENIOR15 may be entered into the promo code field while making a reservation to receive your senior discount. You will need to still show a valid driver’s license to the cashier upon checkout to validate eligibility for the senior discount. You must be 65 years of age or older to receive the 15% senior discount. Our senior discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Military Discounts

To receive your military discount, please click here to make a reservation. You will need to still show a valid active military ID to the cashier upon checkout to prove eligibility of the military discount. Our military discount does not apply at LAX Express, uncovered (rooftop) self-park at LAX Garage or valet parking at MKE.

Will my free days expire?

No, free days never expire.

If I make a reservation with an affiliate, can I receive credit for my stay?

The Frequent Parker Program is only available at WallyPark locations, not through WallyPark affiliates.

I work for a company that participates in your Corporate Discount Program. How do I tie my corporate discount to my Frequent Parker Program card if I am already a Frequent Parker Program member?

Enter your request on the Contact Us page on our website or call the facility at which you park and select the sales option in the phone menu. One of our representatives will be able to make sure your account is set up properly.

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