Coronovirus travel updates from WallyPark
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COVID-19

COVID-19 Travel Updates from WallyPark

TABLE OF CONTENTS

  1. Protecting our Customers
  2. Protecting our Employees
  3. COVID testing facility at LAX
  4. Lot Closures
  5. Shuttle Service
  6. Service Interruptions
  7. Reservations
  8. Loyalty Points
  9. Planned Events
  10. Customer Service
  11. Resource Links

Caring for you is our top priority as well as providing you with exceptional service while navigating operational changes caused by the COVID-19 outbreak. As a result, WallyPark may have temporary service changes.

In the current travel climate, our shuttle service may be interrupted due to frequent cleaning schedules. Upon return, please use the WallyPark App to text for pickup.

Protecting our Customers

  • Our shuttles are being cleaned after each return from the airport with the recommended sanitization methods, specifically, the areas our customers touch on the interior of the shuttle buses including seats, luggage shelves, handrails, door handles, and other hard surfaces.
  • All employees are using hand sanitizer and/or washing their hands frequently throughout the day.
  • All employees are wearing face masks and gloves.
  • Surfaces in our lobby and shared spaces are being wiped down as customers and employees are touching surfaces.
  • Our shuttles are running at a reduced capacity to allow for more space during your trip.
  • Our restrooms will be cleaned more often and closely monitored to ensure we have ample soap and hot water available.
  • Our Denver location has temporarily closed their lobby.
  • All locations are now cashless. Payments are accepted via debit or credit card.

Protecting our Employees

  • As new information is released, WallyPark will be taking the necessary precautionary measures as well as brief and train our team members on new processes to continue to maintain safe service for all of our customers.
  • Employees who are feeling ill are being told to stay home and encouraged to get tested for COVID-19 by their medical professionals.

WallyPark Express LAX is now a temporary COVID testing facility

  • FDA approved tests provided by Equaltox Laboratory
  • Nasal Swab PCR $100
  • Antibody Test $50
  • PCR & Antibody Test $150
  • Insurance not accepted
  • No appointment needed | Walk-ins only
  • Results in less than 48 hours
  • Open Monday – Friday 8:00am to 5:00pm
  • 9600 S Sepulveda Blvd. Los Angeles, CA 90045
  • covidtesting@equaltox.com
  • Call with questions (714) 760-4804

Lot Closures

  • Chicago O’Hare lot has been permanently closed.
  • Seattle’s Outdoor Valet only lot has been temporarily closed. To serve you, our Seattle Premier Garage Self-Park will remain open.
  • LAX Express lot has been temporarily closed.
  • JAX Cruise is temporarily closed until further notice.

Shuttle Service

  • Upon return, please text us for pick up so we can dispatch a shuttle for you. Use the text numbers below, or use your WallyPark App.
  • Atlanta ATL (678) 293-7255
  • Denver DEN (303) 974-4247
  • Jacksonville JAX (904) 479-3686
  • Los Angeles Garage LAX (310) 308-6495
  • Milwaukee MKE (414) 409-7105
  • Orlando MCO (407) 848-1004
  • Philadelphia PHL (484) 577-2272
  • San Diego SAN (619) 320-6667
  • Seattle Garage SEA (425) 336-2193
  • ATL customers traveling International will be dropped off at the Domestic terminal and will need to connect with the airport’s shuttle to the International terminal, and back upon your return.

Service Interruptions

  • Luggage assistance is a complimentary service at all WallyPark locations. However, our shuttle drivers will now ask before handling your luggage should you forgo the service. We will not automatically grab your luggage.
  • Car care services including car wash and detail, oil changes, etc. will be temporarily unavailable.
  • All WallyPark locations are temporarily suspending complimentary coffee and/or bottled water.
  • Valet services at all locations will be temporarily suspended to minimize contact.

Reservations

  • All reservations can be changed or canceled any time before the start date/time without any additional fees, no matter the reason. We have never charged booking or cancelation fees at WallyPark.
  • To modify or cancel an existing reservation, log into your WallyClub account or lookup your reservation. You will need your confirmation number, last name and email address used during booking.
  • WallyClub members can also cancel and modify reservations in the WallyPark mobile app for iOS and Android

Loyalty Points

  • Loyalty points will be credited back to your WallyClub account if you need to modify or cancel online or mobile reservations.

Planned Events

  • GBTA in Denver, Colorado has been canceled. We will see you next year, July 17 to July 21, 2021 in Orlando.

Email Opt-in

WallyPark will continue to monitor and adjust our precautions as needed. The best way to stay informed of any changes with your airport parking at WallyPark is to opt into our email to receive those communications. You can opt-in using this form.

Customer Support

If you have any questions, concerns or feedback, please don’t hesitate to contact us via our Support Page or by calling the WallyPark Location near you at the phone number provided below.

Resource Links

World Health Organization (WHO)

Center for Disease Control (CDC)

 

Last updated 7/17/2020 at 12pm CST